Management Techniques for Receivables in the Utilities Industry
20-24 May 2024
Sandton
Johannesburg South Africa
Cost per Delegate
R17,999.00
Course Overview:
The Advanced Management Techniques for Receivables in the Utility Sector course offers comprehensive training on optimizing receivables management processes in utility companies. Participants will explore advanced techniques for credit assessment, billing, collections, and regulatory compliance tailored to the unique challenges of the utility industry. Through a blend of theoretical insights and practical case studies, attendees will gain the skills necessary to integrate technology effectively, enhance performance measurement, and ensure compliance with regulatory requirements. This course is designed to empower finance professionals, credit managers, and other stakeholders with the knowledge and tools needed to drive efficiency and effectiveness in receivables management within the utility sector.
Objectives:
• Equip participants with advanced techniques for managing receivables effectively in the utility sector.
• Enhance participants' understanding of credit assessment, billing, collections, and regulatory compliance specific to the utility industry.
• Provide insights into integrating technology for streamlined receivables management processes.
• Enable participants to develop performance measurement frameworks to assess and improve receivables management performance.
Who should Attend:
• Finance managers and directors in utility companies
• Credit and collections managers
• Regulatory compliance officers
• Customer service managers
• IT professionals involved in implementing receivables management systems
Course Outline:
Introduction to Receivables Management in the Utility Sector
o Overview of receivables management
o Importance of receivables management in the utility sector
o Current challenges and trends
Advanced Techniques for Credit Assessment
o Credit scoring models
o Behavioral scoring techniques
o Data analytics for credit assessment
Effective Billing and Invoicing Strategies
o Billing cycle optimization
o Invoice design and clarity
o Leveraging technology for efficient billing
Collections Optimization
o Segmentation strategies for collections
o Predictive analytics for collections
o Customer communication and negotiation skills
Regulatory Compliance and Receivables Management
o Understanding regulatory requirements
o Compliance strategies in receivables management
o Risk mitigation techniques
Integration of Technology in Receivables Management
o Automated payment processing
o Customer self-service portals
o CRM systems for receivables management
Performance Measurement and Reporting
o Key performance indicators (KPIs) for receivables management
o Dashboard reporting for monitoring and decision-making
o Continuous improvement strategies
End of the Workshop
For Training arrangements call us on the detail below
TANZANIA: +255 749 50 26 78
SOUTH AFRICA: +27 694 31 79 73
KENYA: +255 749 50 26 78
DUBAI: +27 694 31 79 73
