Elevating Executive Support - Vital Administrative Skills for C-Suite Value Addition
09 - 13 June 2025
Sandton
Johannesburg South Africa
Cost per Delegate
R17,999.00
Introduction
Executive assistants are increasingly recognized as strategic partners to C-suite executives, helping shape decisions, policies, and corporate culture. This course introduces participants to the tools and skills required to elevate their roles from task management to strategic support. From managing dynamic calendars and high-pressure deadlines to ensuring seamless communication between departments, participants will learn how to provide the most effective support at the executive level.
Participants will gain practical insights into managing high-level responsibilities, from complex calendar management to decision-making processes, confidential information handling, communication strategies, and cross-functional collaboration. The course also explores how executive assistants can elevate their roles by anticipating needs, fostering relationships, and enhancing their strategic thinking.
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Who Should Attend?
• Executive Assistants and Administrative Assistants supporting C-suite executives (CEOs, CFOs, COOs, etc.)
• Office Managers who oversee executive administration
• Administrative professionals looking to transition into executive support roles
• Personal Assistants who want to enhance their executive-level support skills
• Anyone in administrative roles seeking to increase their influence and effectiveness in supporting senior leadership
Objectives:
• Enhance Strategic Thinking: Develop the ability to anticipate the needs of C-suite executives and proactively solve challenges.
• Improve Communication: Master the art of clear, concise, and professional communication tailored for executive environments.
• Advanced Time & Priority Management: Learn techniques for managing executive schedules, meetings, and priorities effectively.
• Confidentiality & Discretion: Understand how to manage sensitive information and maintain the highest level of confidentiality and integrity.
• Effective Decision Support: Provide executive leaders with the information and insights needed to make informed decisions quickly.
• Cross-Functional Collaboration: Facilitate productive working relationships between executives and other departments.
• Problem-Solving & Critical Thinking: Improve problem-solving skills to manage urgent issues and competing priorities.
• Event and Meeting Planning: Master the logistics of organizing executive meetings, conferences, and events for maximum impact.
Course Outline
Module 1: Understanding the C-Suite
Overview of the C-Suite Roles
o CEO, CFO, COO, CIO, and other C-level executives
o Organizational impact and expectations from executive support
Strategic Thinking & Business Acumen
o Understanding the company’s vision, mission, and strategy
o Supporting decision-making with relevant data and insights
Module 2: Advanced Communication Skills
Professional Communication with Executives
o Tailoring messages for C-level executives
o Diplomacy, discretion, and confidentiality
Executive-Level Writing & Presentations
o Crafting concise reports, proposals, and presentations
o Editing executive communication for clarity and impact
Listening and Feedback Techniques
o Active listening and interpreting executive needs
o Providing constructive feedback to executives
Module 3: Time Management & Prioritization
Mastering the Executive Calendar
o Scheduling, rescheduling, and prioritizing for time-sensitive matters
o Managing multiple priorities and high-impact meetings
Workflow Optimization
o Identifying bottlenecks and enhancing productivity
o Delegating tasks effectively to support teams
Module 4: Critical Thinking & Problem-Solving
Proactive Problem Identification
o Anticipating challenges before they arise
o Analyzing and presenting solutions
Decision-Support Tools
o Using data analytics to support executive decisions
o Simplifying complex information for executive review
Module 5: Project & Event Management
Managing Executive Projects
o Tracking timelines, resources, and deliverables
o Coordinating cross-functional teams and stakeholders
Organizing High-Profile Events
o Planning C-suite meetings, conferences, and corporate events
o Managing executive travel and logistics
Module 6: Financial & Budget Management
Understanding Financial Reports
o Reading and interpreting balance sheets, income statements, and cash flow reports
o Assisting in budget preparation and tracking expenses
Supporting Executive Financial Decisions
o Presenting financial data concisely for decision-making
o Identifying cost-saving opportunities
Module 7: Leadership & Influence
Enhancing Leadership Skills
o Leading from behind: Supporting executives while maintaining initiative
o Building influence within the C-suite
Emotional Intelligence (EQ) in Executive Support
o Managing stress and staying composed under pressure
o Building strong relationships with executives and peers
Module 8: Technology & Digital Tools for Executive Support Mastering Productivity Tools
Mastering Productivity Tools
o Using scheduling, project management, and communication software
o Data security and managing sensitive information Leveraging AI and Automation
Leveraging AI and Automation
o Streamlining processes with AI-driven tools
o Data management and analytics for executive reporting
Module 9: Managing Executive Travel & Protocol
Executive Travel Management
o Planning itineraries and managing global travel logistics
o Managing corporate protocol, especially for international events
Networking & Stakeholder Management
o Coordinating high-level meetings and stakeholder relationships
o Managing VIP guests and dignitaries
Module 10: Enhancing Professional Development & Personal Branding
Building a Personal Brand within the C-Suite
o Developing a reputation for excellence and reliability
o Networking and building professional relationships
Continuous Learning and Development
o Staying updated on industry trends, leadership skills, and new technologies
o Career growth strategies within executive support roles
End of the Workshop
For Training arrangements call us on the detail below
TANZANIA: +255 749 50 26 78
SOUTH AFRICA: +27 694 31 79 73
KENYA: +255 749 50 26 78
DUBAI: +27 694 31 79 73
