Debt Collection Strategy and Policy for Utilities Industry
13-17 May 2024
Sandton
Johannesburg South Africa
Cost per Delegate
R17,999.00
Course Overview:
The Debt Collection Strategy and Policy for Utilities Industry course provides participants with a comprehensive understanding of debt collection practices tailored to the unique challenges of the utilities sector. Through a combination of theoretical knowledge, practical case studies, and interactive exercises, participants will learn how to develop effective debt collection strategies, craft customer-friendly debt collection policies, utilize technology solutions, ensure legal and ethical compliance, enhance communication and negotiation skills, manage customer relationships, and monitor and evaluate debt collection performance. This course is essential for debt collection professionals, customer service representatives, legal and compliance personnel, and anyone involved in managing overdue accounts in the utilities industry.
Objectives:
• Understand the unique challenges and regulatory environment of debt collection in the utilities industry.
• Develop effective debt collection strategies tailored to the utilities sector.
• Create a comprehensive debt collection policy that balances regulatory compliance with customer satisfaction.
• Implement technology solutions to streamline debt collection processes and enhance customer experience.
• Ensure legal and ethical compliance in all debt collection activities.
• Enhance communication and negotiation skills to facilitate debt resolution.
• Manage customer relationships effectively during the debt collection process.
• Monitor and evaluate debt collection performance to drive continuous improvement.
Who should Attend:
• Debt collection managers and supervisors in the utilities industry
• Customer service representatives responsible for debt recovery
• Legal and compliance professionals involved in debt collection activities
• Finance and accounting personnel dealing with overdue accounts
• Anyone interested in understanding debt collection practices specific to the utilities sector
Course ti:
Debt Collection Strategy and Policy for Utilities Industry
Course Outline:
Introduction to Debt Collection in the Utilities Industry
o Understanding the unique challenges of debt collection in the utilities sector
o Overview of the regulatory framework governing debt collection practices
Analysis of Debt Collection Strategies
o Examination of different debt collection strategies employed in the utilities industry
o Case studies highlighting successful debt collection approaches
Developing an Effective Debt Collection Policy
o Crafting a comprehensive debt collection policy tailored to the utilities sector
o Best practices for designing customer-friendly debt collection procedures
Utilizing Technology in Debt Collection
o Leveraging technology solutions for efficient debt collection processes
o Implementation of automated reminders, payment portals, and other digital tools
Legal and Ethical Considerations
o Ensuring compliance with debt collection laws and regulations
o Ethical guidelines for dealing with customers in debt
Communication and Negotiation Skills
o Strategies for effective communication with customers in debt
o Negotiation techniques for reaching mutually beneficial repayment arrangements
Managing Customer Relationships
o Building rapport with customers to facilitate debt resolution
o Handling difficult customers and de-escalating tense situations
Monitoring and Evaluation of Debt Collection Performance
o Establishing key performance indicators (KPIs) for debt collection activities
o Continuous improvement through data analysis and feedback mechanisms
End of the Workshop
For Training arrangements call us on the detail below
TANZANIA: +255 749 50 26 78
SOUTH AFRICA: +27 694 31 79 73
KENYA: +255 749 50 26 78
DUBAI: +27 694 31 79 73
